KB5010386

All users

When attempting to reset a Windows device with apps that have folders with reparse data, such as OneDrive or OneDrive for Business, files which have been downloaded or synced locally from OneDrive might not be deleted when selecting the “Remove everything” option. This issue might be encountered when attempting a manual reset initiated within Windows or a remote reset. Remote resets might be initiated from Mobile Device Management (MDM) or other management applications, such as Microsoft Intune or third-party tools. OneDrive files that are “cloud only” or have not been downloaded or opened on the device are not affected and will not persist, as the files are not downloaded or synced locally.

Note Some device manufacturers and some documentation might call the feature to reset your device, "Push Button Reset", "PBR", "Reset This PC", "Reset PC", or "Fresh Start".

This issue was addressed in KB5011493. Some devices might take up to seven (7) days after the installation of KB5011493 to fully address the issue and prevent files from persisting after a reset. For immediate effect, you can manually trigger Windows Update Troubleshooter using the instructions in Windows Update Troubleshooter. If you are part of an organization that manages devices or prepared OS images for deployment, you can also address this issue by applying a compatibility update for installing and recovering Windows. Doing that makes improvements to the "safe operating system" (SafeOS) that is used to update the Windows recovery environment (WinRE). You can deploy these updates using the instructions in Add an update package to Windows RE using KB5012414 for Windows 11 (original release).

Important If devices have already been reset and OneDrive files have persisted, you must use a workaround above or perform another reset after applying one of the workarounds above.

IT admins

After installing the Windows updates released January 11, 2022 or later Windows versions on an affected version of Windows, recovery discs (CD or DVD) created by using the Backup and Restore (Windows 7) app in Control Panel might be unable to start.

Recovery discs that were created by using the Backup and Restore (Windows 7) app on devices which have installed Windows updates released before January 11, 2022 are not affected by this issue and should start as expected.

Note No third-party backup or recovery apps are currently known to be affected by this issue

This issue is addressed in KB5014019.